Terms of Service

If you do not agree, do not use the Service. These Terms, together with our Privacy Policy, Acceptable Use Policy and any order forms or merchant agreements, constitute the entire agreement between you and the Company.

You must be at least 18 years old or have legal capacity to enter this agreement. Merchants represent they are duly organized and authorized to do business in their jurisdictions, and that use of the Platform will comply with applicable laws.

• Merchant: a business using the Platform to issue receipts, manage loyalty programs, and interact with customers.
• Customer: an individual receiving digital receipts, points, rewards or related communications.
• Loyalty Points: promotional, non-monetary units issued under merchant programs.
• Digital Receipt: an electronic record of a completed transaction.

You must provide accurate information, keep credentials confidential, and notify us of any unauthorized use. You are responsible for all activity through your account. We may suspend accounts for suspected compromise.

We provide the Platform on the plans and pricing described on our site or in separate merchant agreements. Fees are non-refundable except as expressly stated. We may change fees on notice; continued use after notice constitutes acceptance. Users are responsible for taxes applicable to their purchases or use.

Merchants may issue electronic receipts containing transaction details (merchant name, date, items, amount, taxes, points). Digital receipts are for convenience and record-keeping; merchants remain responsible for tax and accounting compliance.

Merchants design and operate loyalty programs, including earning rates, tiers, expiration, redemption conditions and any fees. Loyalty points:

• Are promotional and have no cash value unless expressly stated.
• Are not bank deposits, electronic money or property.
• Are non-transferable and not redeemable for cash except where a merchant permits it.
• May expire per merchant rules and may be forfeited.

Rewards are subject to merchant terms (availability, limits, time, location). Redemption decisions and fulfillment are merchant responsibilities. Redemptions are final unless required otherwise by law.

Merchants must: provide accurate transaction data, honor valid rewards, comply with consumer protection, tax and other laws, obtain necessary customer consents, and provide product/service support. Merchants are solely responsible for the content of their promotions and communications.

Customers must not manipulate point balances, create fraudulent transactions, use false identities, abuse referral programs, or attempt unauthorized access. Violations may lead to suspension, points revocation and legal action.

We monitor for fraud and may suspend, restrict or terminate accounts for suspected fraud, abuse, or security risks. We may reverse points or void redemptions where abuse is suspected.

By using the Service, users consent to receive transactional messages (receipts, security and account notices) electronically. Marketing messages require applicable consents; users may opt out of marketing communications as provided in the Platform.

Our Privacy Policy explains how we collect and use personal data. We process personal data in accordance with the Kenyan Data Protection Act, 2019 and applicable laws. Merchants are controllers of customer data; the Company acts as a processor for merchant data in accordance with our data processing agreement. We implement reasonable technical and organizational measures to protect data but cannot guarantee absolute security.

Merchants own data they submit to the Platform. We may collect aggregated, de-identified data for analytics and service improvement. We retain data as described in our policies and as required by law. Upon account termination, we may delete data after any retention period specified in merchant agreements.

The Platform, software, designs, trademarks and content are owned by the Company or its licensors. No rights are transferred except the limited license to use the Service as provided in these Terms.

The Platform may integrate with third-party services (payment processors, POS, SMS/email providers). Those services are governed by their own terms and privacy practices. We are not liable for third-party performance or availability.

We use industry standard security practices and maintain backups, but you should maintain your own backups and not rely solely on the Platform for archival records.

We aim for high availability but do not guarantee uninterrupted service. We may suspend or degrade services for maintenance, security reasons or legal requirements without liability.

To the fullest extent permitted by law, the Service is provided "as is" and "as available." We disclaim all warranties, express or implied, including merchantability, fitness for a particular purpose, and non-infringement. We do not warrant that the Service will be error-free or meet all requirements.

To the maximum extent permitted by law, the Company and its affiliates will not be liable for indirect, incidental, special, consequential or punitive damages, loss of profits, loss of data or business interruption. Our aggregate liability for direct damages will not exceed the fees paid to the Company by the merchant in the 12 months preceding the claim. This cap does not apply to liability arising from gross negligence, wilful misconduct, data protection breaches, or bodily injury or death.

You agree to indemnify and hold harmless the Company, its officers, directors and employees from claims, losses or liabilities arising from your breach of these Terms, your misuse of the Service, or your violation of applicable law.

Each party will keep confidential the other party's non-public information marked confidential or reasonably understood to be confidential, and will not disclose it except to employees, agents or contractors who need access and are bound to confidentiality.

You must comply with all applicable Kenyan laws and export control laws. Prohibited uses include illegal activities, infringement, harassment, distribution of malware, and any use that harms the Platform or other users.

Neither party is liable for delays or failures due to causes beyond reasonable control (acts of God, strikes, government action, network failures).

We may suspend or terminate accounts for breaches, illegal activity, or security concerns. Termination does not relieve you of outstanding payment obligations. Upon termination, access may immediately cease and points may be handled per merchant policies.

Notices to users will be given by email, in-app notification or posted on the Platform. Notices to the Company should be sent to admin@vektaedge.tech.

These Terms are governed by the laws of the Republic of Kenya. Parties will first attempt to resolve disputes amicably. If unresolved, disputes shall be referred to the Kenyan courts unless the parties agree in writing to arbitration; any arbitration will be seated in Kenya and conducted in English.

We may update these Terms from time to time. We will provide notice of material changes. Continued use after notice constitutes acceptance of the updated Terms.

If any provision is invalid, the remainder will remain in force. Failure to enforce a provision is not a waiver of rights.

The Service is not directed to children under 18. We do not knowingly collect personal data from minors; if discovered, we will delete it as required.

For questions, support or legal notices contact: VEKTAEDGE, admin@vektaedge.tech, 0721880880.